SHAMPOO SHOP HELP CENTER

How do I pay for my order?

Paypal, Afterpay and credit card - we accept Visa, Mastercard, and Amex.
Do you have Afterpay, Zip Pay, or PayPal?

We have Afterpay and we do have multiple payment options that come up when you get to checkout. Yes, we have PayPal.
Credit Card Safety

Our online payment methods use the latest in encryption technology, and we don’t store or save your payment information. Once your order is confirmed, your payment is processed in real-time, and the funds will be transferred immediately. You’ll be notified straight away as to whether your payment has been successfully processed. Please visit our Privacy Policy page for more information.
My product arrived broken or damaged? What should I do?

We ask for photo evidence of the damaged item and we will review and provide a solution.
Are all your products in stock?

If it's on our website, it's in our warehouse! Occasionally, we'll run out of stock before we can update our website. On the rare occasions that this happens, we'll let you know before we ship your order. We'll ask if you'd rather: wait until all your products are in stock before we ship your order (usually only a few days); or cancel the out-of-stock products and give you a credit for these. We will always let you know before we ship your order.
Do you have a shop front?

Shampoo shop by Zarli is an online store only. Please place your order online and we will have it ready for you in 1-2 business days. Please visit our website at shampooshopbyzarli.com.au to check out our great range of products.
How do I place an order?

Jump on to shampooshopbyzarli.com.au and order away!
I've received the wrong item/something is missing?

We ask the customer to send in photos of the products received and customer service will then check with the warehouse team. Once done reviewing, the resolution will be provided.
Can I cancel or change my order?

Once you place your order, we immediately begin processing it through our system so that we can get your parcels to you as fast as possible. Please contact us as soon as if you need to make changes to your order. Please visit our Return Policy page for more information.