TERMS AND CONDITIONS

Shampoo shop by Zarli is committed to protecting our customer's privacy. Please take the
time to review this notice which explains what information we collect about you, how we use it, and your rights. Shampoo shop by Zarli is the data controller of the personal data
collected via or in connection with [shampooshopbyzarli.com.au].

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use
of the Site. This information may include:

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* Information you provide to us when you use our Site (e.g. your name, contact
details, gender, product reviews, and any information which you add to your
account profile);
* Transaction and billing information, if you make any purchases from us or using
our Site (e.g. credit/debit card details and delivery information);
* Records of your interactions with us (e.g. if you contact our customer service
team, interact with us on social media);
* Information you provide us when you enter a competition or participate in a survey;
* Information collected automatically, using cookies and other tracking
technologies (e.g. which pages you viewed and whether you clicked on a link in
one of our email updates). We may also collect information about the device you
use to access our Site; and
* Other information necessary to provide the Site, for example, we may access your
location if you give us your consent.

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What do we use this personal data for?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

* To fulfill your order and maintain your online account.
* To manage and respond to any queries or complaints to our customer service team.

* To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history, and your browsing activity.
* To improve and maintain the Site, and monitor its usage.
* For market research, e.g. we may contact you for feedback about our products.
* To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
* For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
* To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal
data:

* Because the processing is necessary to perform a contract with you, or take steps
prior to entering into a contract with you (e.g. where you have made a purchase
with us, we use your personal data to process the payment and fulfill your order).
* Because we have obtained your consent (e.g. where you contact us with a query,
where you add optional information to your account profile, or if you consent to receive marketing from us).
* Because it is in our legitimate interests as an e-commerce provider to maintain
and promote our services. We are always seeking to understand more about our
customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

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Our Site may allow you the option of adding additional information to your account profile,
such as information about your body type, skin type, hair type, hair condition, training
regime, performance goals, height, and weight. We treat this information with particular
sensitivity, as we understand it can reveal information about your health or ethnicity, for
example. You do not have to provide this information to us and can delete it or update it at
any time.

Marketing

We love to communicate with our customers and so, depending on your marketing
preferences, we may use your personal data to send you marketing messages by email,
phone, or post. Some of these messages may be tailored to you, based on your previous
browsing or purchase activity, and other information we hold about you.

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If you no longer want to receive marketing communications from us (or would like to opt
back in!), you can change your preferences at any time by contacting us (details below),
clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If
you unsubscribe from marketing, please note we may still contact you with service
messages from time to time (e.g. order and delivery confirmations, and information about
your legal rights).

You may also see ads for our Site on third-party websites, including on social media. These
ads may be tailored to you using cookies (which track your web activity, so enable us to
serve ads to customers who have visited our Site). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.

Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances:

* With other companies in our group of companies, as necessary to operate the Site.
* With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
* With our professional and legal advisors.
* With third parties engaged in fraud prevention and detection.
* With law enforcement or other governmental authorities, e.g. to report fraud or in response to a lawful request.
* In the event that we sell any business assets, the personal data of our customers
may be disclosed to a potential buyer. In this event, we will make reasonable
attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
* Otherwise where we have your consent or are otherwise legally permitted to do so.

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Storage and Retention

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above,
and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period
necessary for invoicing, tax, and warranty purposes. We may also keep a record of
correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

 

Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.

Security

This Site ensures that data is encrypted when leaving the Site. This process involves the
converting of information or data into a code to prevent unauthorised access.

This Site follows this process and employs secure methods to ensure the protection of all
credit and debit card transactions. Encryption methods such as SSL are utilised to protect
customer data when in transit to and from this Site over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all
times from our Site, we cannot guarantee the security and integrity of the information that
has been transmitted to our Site.

Children

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Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

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Cookies

Our Sites uses cookies and similar technologies to provide certain functionality to the Site,
to understand and measure its performance, and to deliver targeted advertising. Please see
our Cookie Policy here for further information about the cookies we use and how to amend
your cookie settings.

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Your rights

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You have certain rights in respect of your personal data, including the right to access and
correct your personal data, and, in specific circumstances, to transfer your personal data to
another entity in a commonly used format.

You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details on how to opt-out of marketing.

You also have the right to request the erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

 

To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

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Contact Us

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If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Telephone: 0427 162 197
Email: info@shampooshopbyzarli.com.au
Address: 4/29 Moreton bay rd, Capalaba Qld 4157